Immediate and effective communication during a recall is essential.

The process to get a medical device recall notice in the hands of the right person at the right time is complicated and urgent.

RRD has engineered a solution to help take this burden off of medical device companies without having to compromise quality, compliance, or patient safety.

End-to-end support for a complex need

HIPAA and SOC II compliant, RRD’s recall notice management solution leverages a multi-location production network for speed and scale.


Additional features of this solution include:


  • Recall-specific content platform
  • Proprietary automated fulfillment process
  • Response capture platform (i.e., reply mail, FAX receipt, web capture, and call center)
  • Multichannel distribution (i.e., print, email, FAX)
  • White glove production management service

Case Study

Medical device producer streamlines recall notice and reply capture workflows

RRD’s end-to-end capabilities helped this global organization overcome inefficiencies in fulfilling highly-regulated, time-sensitive recall notices.

See how we did it

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Resource

Keys to establishing a communication plan for a medical device recall

We’ve outlined the why, the how, and the where as it relates to developing a recall communication plan.

READ THE ARTICLE

Connect with an expert today.

Tailored messaging, compliance, and error-free delivery — gain the support you need to ensure patient safety through immediate response.

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