Improve clinical workflows, enhance provider-patient relationships, mitigate costs.

RRD Healthcare Solutions delivers patient-centered solutions and expertise across the continuum of care. Our comprehensive communications solutions help you save valuable time, streamline administration, reduce costs, and enhance patient safety.

Clinical Communication Solutions

RRD’s clinical communications solutions help healthcare providers elevate patient safety and improve the overall quality of care.


  • Nursing Delivery

    Nursing Delivery

    Whether it’s using a syringe, an IV or dispensing a capsule, administering medication is one of the nursing staff’s primary responsibilities. And, it’s a responsibility filled with challenges. The interrelated processes involving medication ordering, preparation, distribution and administration are prone to medical errors.

    RRD works with hospitals, health systems and other healthcare providers to develop solutions that simplify and standardize medication workflows, exceed Joint Commission (TJC) compliance, and adhere to internal protocol requirements.

  • Patient Identification & Admission Solutions

    Patient Identification & Admission Solutions

    Properly identifying patients is the first step to patient safety in any healthcare facility. And, the most effective patient identification and admission processes incorporate a defined patient identification methodology. One that ensures patient safety and reduces costs.

    Analyzing the key patient touchpoints, those when patients come in contact with hospital personnel and procedures, enables RRD to eliminate inconsistencies and variability in current processes, maximize patient safety, and eliminate product redundancies that cause unnecessary costs.

  • Pharmacy & Laboratory Systems Solutions

    Pharmacy & Laboratory Systems Solutions

    Hospitals, health systems, and other healthcare providers utilize electronic health record systems to increase productivity and efficiency, but electronic data isn’t the only output. The medical staff relies on printed materials to label syringes, vials and medications to ensure proper patient identification and dosage and deliver high quality care.

    RRD’s understanding of internal protocols, compliance challenges, and EHR systems allows us to design plug-and-play systems that increase productivity and mitigate patient risk.

  • Patient Safety & Compliance

    Patient Safety & Compliance

    RRD’s extensive range of label capabilities combined with patient safety and compliance expertise allows us to reduce risks and develop cost-effective solutions that maintain Joint Commission and CMS regulatory standards while supporting your quality of care initiatives.

    • Document Pathways™ – workflow analysis process standardizes information-gathering and distribution within a healthcare organization resulting in reducing the risk of miscommunication and adverse patient care
    • Infection prevention labels
    • Medical alert and safety labels
    • HIPAA compliance – HIPAA forms are available in both stock and custom formats
    • Secure communications – enterprise-wide, global IT governance organization and services for a broad range of data security/privacy regulations including HIPAA, SOX and PIPEDA
    • Equipment inspection, maintenance and calibration labels
  • Document Management

    Document Management

    New and redesigned systems, processes and procedures in hospitals, health systems and other healthcare providers create ever changing workflows. Ones that can create unnecessary steps, duplication of efforts and increased costs.

    • Document Pathways™ – workflow analysis process standardizes information-gathering and distribution within a healthcare organization resulting in reducing the risk of miscommunication and adverse patient care
    • CustomPoint® – print management system empowers users to manage, control, and track print orders from inventory, or have them printed on demand
    • Composition services – digital and print composition, content management, translation services
    • Print on demand – RRD’s extensive digital and variable print platform reduces obsolescence and storage costs

Patient Communication Solutions

The cornerstone of patient engagement is the patient-provider relationship. RRD patient communication solutions connect across the continuum of care helping patients act to improve their own conditions. They assist healthcare organizations in their efforts to drive growth through expanding service lines and extending patient lifetime value.


  • Patient Acquisition & Engagement

    Patient Acquisition & Engagement

    With RRD’s expertise in optimizing data, we can help craft personalized messages that engage your patients and increase response rates. Our communication capabilities encourage interactions designed to increase activation and promote positive patient behavior.

    • Disease and case management – deliver tailored, actionable, and timely information that elevates patient care
    • Preventative care adherence – multichannel communications capabilities integrated with your CRM data to deliver information that encourages patients to use your health and wellness tools
    • Nurse line communication – resources that enable your nurses to respond more effectively to patients that inquire about care options
  • Patient & Consumer Marketing

    Patient & Consumer Marketing

    As the battle for the healthcare consumer intensifies, the need to elevate marketing strategies, drive high-value service line growth, and extend patient lifetime value escalates. RRD helps strategize, target, plan, and execute multichannel communications that target new patients and retain current ones, encouraging them to leverage additional services.

    • New mover campaigns – through data segmentation and cross-media marketing, engage new residents in your area early and place your brand top-of-mind
    • Direct mail – our extensive digital and variable print platform delivers data-driven communications tailored to your unique audiences
    • Health fairs and educational events – Increase attendance and understanding through brochures and pamphlets, large-format signs, and post-event communications
    • Multichannel marketing solutions – present your target audience with the ability to interact with information across multiple channels
    • Translation services – native language speakers, translation memory software, foreign language desktop publishing
  • Physician Engagement

    Physician Engagement

    Increase patient engagement through RRD’s multichannel solutions suite. With expertise in optimizing data, we can help craft personalized messages that encourage interactions designed to increase activation and promote positive patient behavior.

    • Disease and case management – delivering tailored information at strategic touch points, RRD’s interactive portal allows case managers to leverage customer data and preferences to create and distribute personalized program materials
    • Preventative care adherence – Our preventive care suite incorporates multichannel communications capabilities with your CRM data to help you automate routine patient communications and encourage patients to use your health and wellness tools
    • Nurse line communication – resources that enable your nurses to respond more effectively to patients that inquire about care options
  • Marketing Print & Digital Solutions

    Marketing Print & Digital Solutions

    Although electronic communications have become the de facto standard, powerful printed materials can help you stand apart, connect with end users, and drive action.

    Through a nationwide network of printing and finishing facilities, RRD supplies hospitals, health systems, and other healthcare providers with marketing print and digital communications including materials, promotional, and specialty items. Designed to precisely communicate your message, they are an effective stand alone option and a valuable component when paired with electronic communications.

    • Digital solutions – RRD’s platform-agnostic expertise empowers digital marketing initiatives through data management, research, creative development and production
    • Annual reports/community benefit reports – leverage the RRD’s commercial printing platform to create reports that stand out
    • Recruiting collateral – effectively improve recruiting efforts with RRD’s creative services, short-run digital printing, offset printing, personalization, and unique finishing options
    • New mover campaigns – through data segmentation and cross-media marketing, engage new residents in your area early and place your brand top-of-mind
    • Magazines and newsletters – elevate your publications and enhances your brand through RRD’s creative services, print and digital delivery, personalization, and fulfillment and mail optimization
    • Large format signage – from full-color posters to outdoor banners, RRD’s digital and offset capabilities deliver the size, style, quantities and turnaround times that accommodate the diverse needs of health systems
    • Rack literature – from pamphlets and brochures to newsletters and catalogs, RRD can design, translate, print, finish and distribute

Operational Communication

Hospitals and healthcare systems leverage RRD warehousing and distribution solutions to reduce printed material costs and better serve patients, staff, and stakeholders.

To maximize cost reductions, we address more than unit costs. By understanding the entire print universe, we drive material and design standardization, reducing waste and shipping costs.


  • Warehousing & Distribution Services

    Warehousing & Distribution Services

    Minimize the space and resources necessary to store and deliver materials. Leverage RRD’s nationwide logistics and distribution services to reduce facility and carrying costs and improve service levels.

    • Full carton storage and distribution
    • Pick and pack and less-than-full-carton distribution
    • Kitting
    • Invoicing upon shipment from the warehouse
  • CustomPoint® (Print Management)

    CustomPoint® (Print Management)

    Manage static print ordering and fulfillment. RRD’s CustomPoint® print management system empowers users to manage, control, and track print orders from inventory or have them printed on demand. Healthcare organizations use it to:

    • Reduce print costs through consolidation and standardization
    • Convert to print- and fulfillment-on-demand
    • Slash waste associated with print obsolescence
  • Operational Documents

    Operational Documents

    Billing patients, recruiting employees and paying staff are just a few of the essential functions that require print and operational documents. RRD’s diverse product offering ensures stock and custom solutions that meet delivery demands and reduce costs.

    • Patient billing
    • Human resources documents
    • Payroll and accounts payable checks
    • Statements
  • GPO Affiliations

    GPO Affiliations

    RRD works with leading national and regional GPOs to provide contracted products and services to its members.

    Our contracted products and services include clinical and administrative documents, labels, patient marketing, multichannel communications, and promotional products.

Get connected.

Today’s patient journey is anything but a straight line. To keep yours front and center every step of the way, it takes an expert.

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