Many utility companies, challenged by internal communication silos, are using disparate systems for customer communications. During this webinar, our experts will discuss leading-edge communication strategies that are revolutionizing how utilities communicate with their customers.

This presentation will provide actionable insights on:

  • Evaluating your communications for customer-centricity
  • Shifting to a modernizing communications mindset
  • Standardizing and scaling support for omnichannel delivery
  • Effectively transitioning from legacy workflows to digital channels
  • Addressing increased compliance and governance requirements


Jennafer Brechtel-Higgins

Jennafer Brechtel-Higgins – Creative Director, Information Design, RRD Business Communication Solutions

Jennafer is the Creative Director for RRD’s Information Design Services. In this role, she combines her 18+ years of design experience with a vast understanding of variable print technology and composition software. This experience has been highly-effective and award-winning, including work that has received recognition by Dalbar, JD Power & Associates, Chartwell, and featured on CNN.

Brian Cox

Brian Cox - Senior IT Director, Application Development/CCM Platform, RRD Business Communication Solutions

As Senior IT Director of Application Development, Brian is responsible for the systems, software, and platform supporting RRD’s digital communications solutions. Brian has been involved in the digital communication delivery services industry for more than 25 years. He is a key architect in RRD’s omnichannel communications solutions and its hosted client communications managed services group. Brian is knowledgeable in the digital communications industry and sits on several advisory boards including OpenText Exstream, Quadient Inspire, Solimar systems, and Messagepoint.

Webinar Details:

Name: It’s 2021 - Do Your Communications Feel Like the Oldies?
When: September 30, 2021 (Originally recorded as part of Chartwell’s EMACS Series)
Length: 54 minutes

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