Join Nicole Williams, VP of RRD’s Healthcare Solutions, as she provides expert insight on the industry as it stands. She will also share actionable ideas and execution strategies to use during and after COVID-19.

From coping to recovery, our 30-minute, on-demand webinar will cover:

  • Current state of the industry
  • Communication best practices
  • Initial outreach strategies
  • Unique during-the-crisis communications
  • Ongoing member outreach post COVID-19

Consider this webinar your first step — and next steps — to fine tuning member communications in the COVID era.


Nicole Williams

Nicole Williams, VP of Sales and Business Development, RRD Healthcare Solutions

Nicole works with health plan clients every day to communicate more efficiently, more effectively and remain compliant. With over 25 years in the communication industry, she brings extensive knowledge around workflow automation, document and campaign design. For the past five years, Nicole’s sole focus has been the health plan space, giving her unique insight across all lines of business and an understanding of the regulatory environment in which her clients operate. From member acquisition and on-boarding to engagement and retention programs, Nicole is a valuable sounding board for best practices, trends, and ways to optimize communication programs.

Webinar Details:

Name: Make the Most of Member Communications During and After COVID-19
When: April 15, 2020
Length: 27 minutes

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