Additional legal solutions from RRD

• Attorney Centered Ecosystem

  Attorney Centered Ecosystem

  An ecosystem of solutions and services that leverage RRD’s extensive knowledge of how a law firm operates, the factors essential to deliver a great attorney-client experience, and the tools needed for a firm to keep pace with evolving client requirements.

  The tools are developed intuitively to complement and collaborate with each other. Here is a use-case example:

  • A document cleanser used in isolation can clean up a poorly scanned document, and identify and fix incorrectly positioned or rotated documents. When used in combination with a smart OCR, it can read, categorize, and classify content through machine learning
  • By adding conversational chatbots, the document can also become voice search-enabled

  The ecosystem offers firms a range of operational advantages such as:

  • High configurability, which allows it to coexist with the firm’s legacy systems
  • A ‘single node’ access point — a single touch point for the attorney to access any tool within the ecosystem
  • Superior security that makes it capable of running on any infrastructure; meaning, the ecosystem can live behind a firm’s firewall
• RRD Metrics Workflow System

  RRD Metrics Workflow System

  With its single-view dashboard, the RRD METRICS workflow system offers complete project lifecycle transparency to law firms and allows resources to manage, share, optimize, and report on work through every step of the workflow.

  The tool is proven to help improve project turnaround times by streamlining the allocation of requests to the right resource, and enabling the firm’s administrators to identify roadblocks and opportunities for process improvement.

  It gives law firms a competitive edge by offering:

  • Seamless support in a WFA structure through web-based, single sign-on features
  • Complete protection with RRD’s industry-standard security for L3 data
  • A virtual Global Delivery Center that helps firms transition from a traditional in-office secretarial model to an empowered digital organization
  • AWS’ native server-side storage encryption using 256-bit AES in a S3 storage fabric
  • Powerful reporting capabilities and dashboard features to understand volumes, work patterns, and productivity
• OptiShore^™

  OptiShore^™

  The RRD OptiShore^™ model is a hybrid, versatile, and flexible framework that benefits all law firms, irrespective of size or scale. In this model, RRD has created an optimal structure to locate and utilize the right resources from its large base of skilled professionals across the globe.

  Not only can law firm employees work from anywhere in the world with any of the specialized RRD teams spread across multiple locations, they can also make the most of the breadth and depth of the collective knowledge and domain expertise from RRD’s global presence.

  OptiShore^™ brings a new and more flexible approach to managing complex customer communication processes, uniquely combining best-of-breed outsourcing operations with workflow technology.