Mortgage Company Supported with ADA/508 Solutions | Financial Services
Supporting Braille statements for blind and visually-impaired borrowers
After acquisition, our client was tasked with continuing to support Braille statements for blind and visually-impaired borrowers.
RRD worked with accessibility partners to create a semi-automated Braille statement processing model, triggered by data attached to files. Should a borrower’s needs change, E-Text and Screen Reader solutions can be provided upon request.
The client is now ADA/508 compliant, providing high-level customer service for visually- and hearing-impaired customers.