ANOCs and EOCs are often viewed as compliance documents that are difficult and time consuming — only made more challenging by:

Resource constraints – teams asked to do more with less — especially as the timing for these documents (along with the rest of AEP) and other resource needs fluctuate from one plan year to the next

A rise in alternate formats – more languages, large print, 508c requirements and the need for them to be done simultaneously with English versions

Push for efficiency – as if that wasn’t enough, teams must continue to find ways to save time and money

Our on-demand webinar — Document Automation in Healthcare — can help your team drive efficiency and compliance as they leverage reusable content and data.

This webinar will also include an overview of document automation, our own client success stories, and it will also work to reveal viable opportunities in the areas of data management, alternate formats, proofing and QC, and staff augmentation.


Nicole Williams

Nicole Williams | Director of the Healthcare Practice, RRD Healthcare Solutions

Nicole works with health plan clients every day to communicate more efficiently, more effectively and remain compliant. With over 25 years in the communication industry, she brings extensive knowledge around workflow automation, document and campaign design. For the past five years, Nicole’s sole focus has been the health plan space, giving her unique insight across all lines of business and an understanding of the regulatory environment in which her clients operate. From member acquisition and on-boarding to engagement and retention programs, Nicole is a valuable sounding board for best practices, trends, and ways to optimize communication programs.

Steve Keca

Steve Keca | Director of Solutions Development, RRD Healthcare Solutions

With 30+ years in the communications industry, Steve is able to effectively analyze industry trends and client needs to develop communication solutions for the health plan space. Steve leverages his extensive background in healthcare, data management, multichannel delivery, and the communication lifecycle to develop solutions to help health plan clients maximize the effectiveness and organizational value of their member communication.

Webinar Details:

Name: Document Automation In Healthcare

When: On-demand

Length: 55 minutes

Watch Now.

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