Modernizing Legacy Communication Systems
12/8/2025
What does it take to update decades-old communication systems for the modern age without disrupting business operations?
This episode of RRD’s Produced + Delivered podcast features Brian Cox, vice president of IT — CCM, Software Development and BCS Architecture, a true transformation leader who has guided organizations through the challenges of moving from disparate legacy systems to modern omnichannel communication platforms. Brian discusses how to manage technological change while focusing on people, sharing practical insights into a successful modernization journey, including:
- Addressing the risks and realities of technical debt
- Gaining executive support and easing organizational resistance
- Using incremental migrations to lower risk and achieve early wins
- Modernizing at your own pace with minimal business disruption
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About the series
Produced + Delivered is a podcast from RRD, the industry's most trusted provider of marketing, packaging, print, and supply chain solutions. Each episode dives into the real-world strategies that help businesses optimize their operations from concept to consumer, offering actionable insights for leaders in packaging, supply chain, and business communications. Whether you're rethinking your packaging, looking to streamline your logistics, or simply trying to keep up with the latest in sustainable operations, Produced + Delivered delivers the conversations that matter.
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