ALERT: RR Donnelley has changed logistics providers. Please read below for important updates to the pickup request process.

  • As of November 2, 2023, Uber Freight has replaced TForce Worldwide as RRD’s approved logistics provider. The LTL and TL instructions, along with the Pickup Request form and BOL example, have been revised to reflect this change.
  • The new process with Uber Freight closely resembles the old process with TForce Worldwide.
  • The new pickup form is very similar to the old pickup form, however there are new fields that are REQUIRED:
    • RR Donnelley Business Unit
    • RR Donnelley Billable Plant ID

If you need assistance with the RRD Business Unit and Billable Plant ID, please reach out to your primary contact at RRD.


Updated November 20, 2023

This policy applies to all RRD Inbound and RRD routed shipments. All RRD approved (collect or 3rd party) customer routing instructions should still be adhered to.

Please pay close attention to the instructions on the RRD PO. If the PO dictates to utilize a specific carrier, you must ship via that carrier and disregard the routing instructions below. If you have any questions regarding the PO information, please contact the buyer listed on the RRD PO.

Ground Transportation for Continental United States, Alaska, Hawaii, Puerto Rico, and Canada:


Small Package Shipments

  • Packages up to 250 LBS in weight, and within the parcel carrier’s dimensional requirements.

  • Primary Carrier: UPS

    • The UPS account number should be on the PO that is supplied by the RRD facility requesting the order. If it is not, please request an account number.
  • Small package air shipments: Follow the same direction as stated above.
  • The RRD PO number must be applied to one of the reference fields of the parcel carrier’s shipment record.

LTL (Less than Truckload) Shipments

  • Packages that weigh more than 250 LBS or multiple packages exceeding UPS dimensional requirements. (This freight must be palletized.)

  • Primary Carrier: Contact Uber Freight via:

  • Please email the completed pickup form.
  • All same day pickups need to be sent in by 1PM local time of the pickup location.
  • Uber Freight will contact you with the name of the LTL carrier that will be making the pickup.
  • Uber Freight will communicate the pickup information to the LTL carrier.
  • Uber Freight will email the bill of lading to be given to the carrier (example below).

Truckload Shipments

  • Shipments that exceed 8 pallets or 16,000 LBS.

  • Primary Carrier: Contact Uber Freight via:

  • Please email the completed pickup form. All shipment notifications need to be sent in 24 hours prior to expected pick up date.
  • Uber Freight will contact you with the name of the carrier that will be making the pickup.
  • Uber Freight will communicate the pickup information to this carrier.
  • Uber Freight will email the bill of lading to be given to the carrier (example below).

Heavy Weight Air Shipments and International Shipments

  • Air Freight shipments that exceed 150 LBS or packages that exceed parcel carrier’s dimensional requirements.

  • Primary Carrier: Contact TForce Worldwide via:

  • All shipment notifications need to be sent in 24 hours prior to expected pick up date.
  • TForce Worldwide will contact you with the name of the carrier that will be making the pickup.
  • TForce Worldwide will communicate the pickup information to this carrier.
  • TForce Worldwide will email or fax a copy of the bill of lading to be given to the carrier.

Special Instructions

  • Use of unapproved freight carriers: RRD Logistics reserves the right to charge back all freight cost charges incurred by using an unapproved carrier.
  • First Violation: Charge back of all freight charges by non-approved carriers plus at our discretion, a claim for administrative expenses ($100.00) per occurrence.
  • Second Violation: Charge back of all freight charges by non-approved carriers plus administrative expenses ($100.00) per occurrence.
  • Third Violation: Charge back of all freight charges by non-approved carriers plus administrative expenses ($100.00) per occurrence and a $500.00 penalty.
  • Repeated and flagrant violations may result in termination of our supplier relationship.

RRD Logistics Pickup Request Form:

Billing Procedures

  • Carriers must be instructed to bill RRD in accordance with the procedure outlined in this document.
  • RRD will not pay charges billed to the wrong account.
  • Shipping charges will be billed by and paid to the approved carrier that shipped your product to our locations.
  • RRD does not accept responsibility for chargebacks by a carrier resulting from mistakes your company may make in these billing instructions.
  • Never send merchandise C.O.D. to any RRD or Customer location.

Bill of Lading Example

RRD Uber Freight SAMPLE BOL

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