Buy or build? The choice law firms have between creating and managing their own internal support departments (build) versus partnering with a managed services provider to administer and oversee those same services (buy) is a complex one.

In this on-demand webinar, we take the position that it makes more sense to outsource and will walk you through a case study to show you why. Attendees will also gain a better understanding of:

  • Typical savings firms can expect when outsourcing
  • The service lines RRD offers under its managed services outsourcing umbrella
  • The locations (onsite, offsite, offshore) RRD can provide support from
  • What RRD workflow and reporting tools do and how they can benefit firms


Al Freeman

Al Freeman, Vice President of Business Development

Al is an expert in developing and nurturing BPO relationships in the professional services industry and has spent nearly 20 years working across the AmLaw 250. In this time, he has focused on helping law firms move toward more innovative support models while leveraging technology and creating best practices that result in significant cost savings.

Al joined the RRD team in September of 2018 and currently serves as Vice President of Business Development for RRD’s legal platform. Prior to joining RRD, he worked as Operations Manager for Robins Kaplan LLP, an AmLaw 250 law firm with over 225 attorneys in eight North American cities. During this time, Al had direct oversight of the firm’s Legal Administrative Assistants and managed several support departments at the firm.

Prior to joining Robins Kaplan LLP, Al spent nine years as a Legal Consultant with Xact Data Discovery, where he provided eDiscovery guidance and expertise to AmLaw 250 law firms and Fortune 500 companies. Al has a demonstrated track record of providing organizational leadership, industry-leading legal solutions and operational excellence.

Webinar Details:

Name: Build or Buy: A Case Study in Why it Makes Sense to Outsource
When: May 16, 2022, (Originally presented at the ALA 2022 Annual Conference in Kissimmee, FL)
Length: 9 minutes

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