The growing popularity of voice-enabled devices offers brands the ability to create near human interactions by combining AI voice technology, user-spoken intents and client transactional document data.
These one-to-one engagements between consumers and brand content lead to more efficient two-way communications, reduced inquiries to customer support centers, and increases in e-Adoption rates.
Our voice assistant delivery gives consumers access to their bills, statements, notices and other business communications using popular voice assistants like Alexa, Google Assistant and Siri.
Combining verbal communications with existing communication methods increases your customers’ ability to understand and retain content. This aids in informed decision-making, which leads to action.
Voice assistant delivery can help you achieve cost savings and process improvements for every aspect of your communication value chain by enhancing document design, delivering required notification, and obtaining opt-in responses.
Enable the application of complex business rules against changing or frequently updated content, creating personalized experiences based on location, offering or individual consumer details.
Our digital communications platform combines transaction level documents with emerging technologies to deliver content with the services, tools and applications that consumers actively use in their daily routine.
Our patented DC+ platform imports client transactional document data (raw data or print-ready formats), links with additional data sources you maintain and can even include external third-party data.
Content is then parsed into structured data and unstructured data for voice assistant APIs.
Data is converted to a proprietary XML-based format and validated based on document type and salient data points.
Users access self-service information about their statements, bills, notices and other business communications by engaging popular voice-enabled devices like Amazon Echo and Google Home.
Today’s buyer journey is anything but a straight line. To convert valuable prospects and customers into loyal partners and advocates, it takes an expert.