(Adopted March 16, 2009 and Amended August 24, 2018)
RR Donnelley believes in delivering quality products and services that delight our customers, and reflect the training, dedication, experience, and craftsmanship of our employees.
To foster this belief, and as a global quality objective, each facility shall make quality and continual improvement a foundational value for every employee. This commitment to continual improvement will further ensure our clients’ expectations are surpassed, regulatory and organization needs are met, and shareholder values are increased.
We will meet this commitment through the implementation of quality practices that embrace the following quality principles:
- Quality practices and methods shall be continually improved through the identification, measurement, and reporting of key and actionable elements of performance.
- Feedback from interested parties provides valuable data that shall be analyzed and used to enhance our quality practices.
- Clearly defined and documented objectives shall be developed, implemented, and monitored to support effective application and continual improvement of quality.
- Regular and effective communication regarding quality practices and performance shall take place to foster a culture of quality excellence.