With our business intelligence (BI) services, access real-time reporting and dashboards to gain visibility and optimize strategy.

Our BI portal solutions combine intuitive ad-hoc reporting with a library of industry-specific KPI information to create dashboards that measure and report on key events and trends. Our standard dashboards — all fully-customizable across several major BI platforms — transform data into a visual representation of marketing performance.

Forrester-recognized advanced analytics

RRD was named a "Strong Performer" in the Forrester Wave™: Customer Database And Engagement Agencies, Q1 2021. According to the report, our advanced analytics and reporting capabilities continue to shine bright.


Our standard dashboards enable fully informed business decisions.

Harness the power of data visualization by leveraging concise, real-time insights to enhance strategic decision-making and agility.

Marketing Contacts

The volume of historical contacts by channel and campaign over time. Campaign reporting details can be viewed interactively to help with budgeting, measurement, and forecasting efforts.

Marketable Universe

Customer counts by channel and geography that are eligible to be contacted. Users are able to conduct scenario planning for audience selection to align with budget requirements.

Campaign Conversion

The incremental performance and ROI by campaign, to determine which campaign and test groups are driving incremental response, along with spend differences.

Email Performance

Metrics by campaign detail, audience or deployment date. This determines the email quality (open rate, click rate) and list quality (bounce rate, unsubscribe rate). Conversion rates can be added as a customization.

Customer Overview

Enables filtering of variables including customer count, sales and visits by dimensions such as segment and distance to location. This report also shows the mix of contacts compared to customers by segment to measure contact strategy performance.

Store Performance

Calculates aggregate and average for sales, visits or customer measures. Displayed on a map with store locations, users can select regions and specific stores. Stores are ranked by performance and displayed together within a region.

Key Performance

Displays key brand/category/product measures for multiple time periods, enabling year-over-year comparison and seasonal trending. Measures by region, time, product, and customer segment can be viewed interactively.

Lisa Zizas

Ask An Expert

Lisa Zizas, VP, Business Development
Lisa Zizas
Ask an ExpertIcon for RRD

Ask An Expert

Lisa Zizas, VP, Business Development

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