Don’t let words like complex, legacy, and disparate keep you from meeting demands for digital content delivery.

Say goodbye to the service gaps and communication blind spots that prohibit your organization from transitioning to digital.

Communication Transformation Services (CTS) from RRD unifies the creation, management, and distribution of statements, notices, bills, and other critical business communications.

Within a single platform, CTS receives, processes, enhances, archives, and distributes customer communications across all formats and channels.

Modernize and transform operational content

Driven by management expertise in both digital content delivery and hosted customer communication management (HCCM), CTS utilizes proven methodologies to easily transition from legacy in-house print operations to best-in-class, multichannel customer communications.


Delivery methodology

Example diagram of a process workflow with the words - discovery, design, build, and deploy

Through CTS, RRD offers a phased, consultative roadmap utilizing an agile methodology.

Our delivery methodology provides measurable value at every step along the way as well as opportunities for continuous improvement in both capabilities and the service provided.

What it takes to transform

The features of CTS enable modern, digital delivery experiences that support ever-evolving customer communication preferences.

Integrated services

Modular by design that can be used in part or whole

Business user enabled

Portal minimizes IT requirements and provides role-based access to manage digital content, business rules, and delivery

Multichannel content creation and delivery

Centralized source of content to drive brand consistency and reduce change costs

Communication lifecycle management

Enables the creation, generation, delivery, and management of customer communications

Workflow and operational dashboards

Workflow visibility with metrics, centralized end-to-end operational controls, and data analytics for all channels

Data integration — interactive and batch

Integrate with CRM, record keeping, CMS, DAM, third-party data providers, and internal and external delivery systems

Expandable and flexible processing technology

Scalable, secure, and compliant infrastructure in modern processing architecture (i.e., cloud and data center)

Enterprise solution supporting mobile first communications

One solution for all lines of business, leveraging available, industry-leading CX research

Ready to leapfrog to digital transformation?

universal credit monthly statement on paper

CTS uses a customer-centric design that supports a mobile-first viewpoint, ADA compliance, and fewer templates with higher variability. Our communication transformation services are ideal for:

Your industry:

  • Financial services
  • Mortgage
  • Utilities
  • Insurance
  • Healthcare
  • Telecom

Your objectives:

  • Accelerating digital transformation
  • Automating conversion to digital channels
  • Reducing technology debt
  • Transitioning to variable cost models
  • Centralizing operational controls
  • Reducing time to market

upward view of three skyscrapers

Case Study

Investment Firm Automates On-Demand Delivery for Compliance Documents

A large international investment bank was facing a compliance challenge that became too cumbersome to handle internally. RRD developed an efficient, end-to-end solution to relieve the bank of this burden.

Read More

Future-proof your customer communications.

Get connected — with an expert.

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