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Our capabilities are complex, but our mission has always been simple: to enable our clients to better connect with their customers. Now more than ever, RRD is working with the communities we serve to create new ways to keep people connected.
Our CommunityDelivering for the collective
Leaders Like YouHere's what we've heard
Specialized SolutionsHow we can help
Delivering for the collective: focusing on people and contribution
At RRD, the communities we serve go beyond products and services, expanding to our global network of 36,400 employees and the countless individuals and families their work supports.
In uncertain times like these, we are taking thoughtful steps to stay positive, productive, and safe.
Nothing brings us more pride than to see how RRD employees around the world are showing strength for our communities, clients and each other.
Produced 40,000 custom-designed face shields for RRD employees
Leverage fabric signage printing equipment to produce 40,000 cloth masks
Many of RRD’s printing and distribution operations have been classified as essential and remain fully operational. We consider this classification an honor and a privilege. We also remain fully aware of the sacrifice and courage it asks of those RRD employees who keep our manufacturing and service delivery sites running effectively.
The safety and wellbeing of our talented workforce will always be priority #1.
As we mandate adherence to personal hygiene best practices in line with WHO and CDC guidelines, RRD has implemented a number of new working policies, including:
Telecommuting and staggered shifts
Enforced social distancing within manufacturing facilities
Illness and exposure self reporting
Site-leader training to reinforce best practices across our locations
Stoppage of all international and domestic business travel
"As we navigate this challenging business environment, our mission of connecting our clients with their customers remains the same. We will do whatever it takes to continue to honor our legacy of stellar execution."
READ DAN’S MESSAGE
Here's what we've heard (in 90 seconds or less)
Hear from Bruce Hanson on labels that help fast casual chains improve customer safety
"…it’s absolutely critical that we keep essential businesses functioning today, whether that’s managing complex supply chains, finding solutions or strategies to keep patrons or employees safe…"
Hear from Toni Thompson on the team’s response to COVID-19 and the road to recovery
"…now we’re changing direction. It’s about helping our clients re-imagine welcoming their customers back…"
Hear from Doug Ryan on the three most important traits that he’s hearing from leaders like you
"…the people I see being the most effective with our clients and with their colleagues are the ones who are showing a lot of empathy…"
Hear from Elif Sagsen-Ercel on the importance of resilience and compassion
"…focus requires compassion. With it, our ability to collaborate with other leaders becomes more purposeful…"
Hear from Ken Gammon on feedback from healthcare leaders on how COVID has affected their ability to communicate with their stakeholders
"…struggling with what types of communications and how to communicate with their members…"
Hear from Margo Yohner on consumer connectivity, community and comfort
"…businesses are pivoting quickly. They’re evaluating their messages, their creative, and they’re looking for alternative ways to connect with their audiences…"
Hear from Ken O'Brien on staying connected
"…how to be more effective and avoid distractions, how to be more patient with our coworkers and our peers as we navigate new ways of doing things…"
Hear from Craig Roberton on integrity, communication and gratitude
"…for so many leaders, integrity is the ability to make countless and significant decisions that positively impact their team’s outlook, performance and behavior…"
Hear from Maureen Powers on communication, flexibility and balance
"…we’re learning that flexibility is allowing us to make decisions with a little less information than we might normally choose…"
Hear from Cynthia Bajana on critical business communications
"…in times of great uncertainty, these communications provide the clarity and consistency your customers are seeking…"
How we can help: supporting clients in the COVID-19 environment
RRD is currently operating under GREEN status, meaning we have not experienced material impacts to our operations. For a more detailed look into specific RRD business lines, visit our status update page.
OPERATIONAL STATUS UPDATES
If any of these solutions can assist in the success of your business, please contact us and your request will be quickly routed to an expert resource.
With circumstances often changing by the hour, the ability to quickly innovate new solutions becomes a critical factor for success. Below is an overview of projects that RRD has recently implemented to support client needs.
Communicating new locations for drive through and customer pick up options at pharmacies, restaurants, healthcare testing facilities, grocers, hardware stores, gas stations, car dealerships and banking
Promoting customer safety and privacy with removable floor and wall decals, including laminated surfaces to ensure long-term readability and UL-approved, skid-free walking surfaces
Ensuring boxes and bags have been sealed for customer safety, especially for delivery or take-out food and beverages
Increasing capacity for multiple client departments, from transactional operational support to intelligent market research, creative design services and business intelligence dashboards
Mailing curriculum materials and updates, commencement ceremony booklets and more
Distributing thermastrips to employees to check their temperature before they enter the workplace
Updating associates on new regulations, from personal hygiene to social distancing and customer / patient workflows at restaurants, retailers, healthcare providers and more
Packaging and fulfillment of thoughtful items to support illness prevention, with anti-bacterial wipes, tissues, and literature on wellness, with personalized design and contents for specific customer segments
Explaining the benefits of effective hand hygiene in reducing the risk of contracting disease, placed in key areas of hospitals, clinics and long-term care facilities to increase compliance
Providing work-from-home staff with branded materials that promote unity across remote environments, including backdrops for video calls, coloring books, coffee mugs and more
Addressing employee safety risks with the RRD Face Shield — a lower-cost, disposable mask that provides a protective barrier around the entire facial area, including the eyes.
Support for kitting, packaging and fulfillment of COVID-19 test and respiratory care kits, aligned with regulatory credentials
Announcing changes in service, product updates, community involvement and more, solutions can include creative design, responsive coding, deployment and campaign management
Determining the optimal email cadence to maximize customer engagement, backed by quantitative research and a custom, prioritized road map of opportunities for improvement
Building content, presentation design, email marketing and mailing swag kits to attendees
According to our research, most marketers believe trust to be the emotion that triggers the strongest customer connections. This finding didn’t surprise us.
With a history that extends more than 150 years, RRD has weathered many national and global storms. We’ve done so by earning and keeping the trust of our clients.
Amid the COVID-19 pandemic challenges, we have activated our business continuity plans and are leveraging our strong supply chain partnerships. We will continue to do our best to meet the ongoing needs of our 50,000 global clients.